Refund & Cancellation Policy

• •Orders can be cancelled free of charge within 24 hours of confirmation, provided the battery has not been dispatched or installed.
• •After dispatch but before installation, cancellation is subject to a deduction for logistics and handling actually incurred.
• •Custom-configured or bulk fleet orders that have entered production cannot be cancelled once manufacturing has begun.

To cancel, email admin@wingzman.com with your order number and registered mobile number.

Because batteries are safety-critical and their condition depends on how they are charged and used, we accept returns only in the following cases:

• •The battery delivered does not match the specification you ordered
• •The battery arrived physically damaged, reported within 48 hours of delivery with photographs
• •A manufacturing defect is identified by our technician within 7 days of installation

Returned units must include the original packaging where available, the charger, and all accessories supplied. Batteries that have been opened, modified, or whose IoT device has been tampered with are not eligible for return.

Defects reported after the return window are handled under warranty as repair or replacement rather than refund, on the terms stated in your invoice or lease agreement.

• •Approved refunds are initiated within 7 working days of approval.
• •Refunds are credited to the original payment method and typically reflect within 5 to 10 working days depending on your bank.
• •Payment gateway charges, logistics costs and applicable taxes already remitted may be deducted where the cancellation is not attributable to us.

• •A lease may be cancelled before the battery is handed over, with a full refund of the security deposit.
• •After handover, the notice period and any early-termination charges stated in your lease agreement apply.
• •Security deposits are refunded within 30 days of the battery being returned and inspected, after deducting outstanding dues and the cost of any damage beyond normal wear and tear.
• •Monthly lease rentals already consumed are not refundable.

• •Installation, transport and site-visit charges for services already performed
• •Consumables, connectors and accessories that have been used
• •Subscription or service-plan fees for periods already elapsed

If you disagree with a refund decision, escalate it through our Grievance Redressal process. We will review the decision and respond within the timelines published there.