Grievance Redressal
We take every complaint seriously. This page explains how to raise a grievance with Wingzman, how quickly you can expect a response, and how to escalate if you are not satisfied.
Last updated: 12 August 2026
1. Who this applies to
This grievance redressal mechanism is operated by LUMETRONIX BLUETECH PRIVATE LIMITED (“Wingzman”, “we”, “us”). It is available to all customers, drivers, lease partners, fleet owners and visitors to our website who wish to raise a concern about our products, services, billing, or conduct.
2. What you can raise a grievance about
- •Battery performance, warranty claims, replacement or repair issues
- •Leasing, deposit, billing or payment disputes
- •Loan sourcing, documentation or servicing carried out by us on behalf of a lending partner
- •Service response times, on-ground support or installation quality
- •IoT device, app or data-related concerns
- •Conduct of our staff, technicians or channel partners
- •Privacy concerns or requests relating to your personal data
3. How to raise a grievance
Please send us the following details so we can investigate quickly and without going back and forth:
- •Your full name and registered mobile number
- •Battery / device serial number or lease ID (if applicable)
- •City and location of service
- •A clear description of the issue and when it started
- •Any earlier ticket or reference number, photos or invoices
You can reach us through any of the channels below.
4. Escalation levels
Level 1 — Customer Support
Write to admin@wingzman.com or call +91 70152 09324 (Mon–Fri 9:00 AM–6:00 PM, Sat–Sun 10:00 AM–2:00 PM). You will receive an acknowledgement with a ticket number within 48 hours, and we aim to resolve most issues within 7 working days.
Level 2 — Nodal Grievance Redressal Officer
If your issue is unresolved after 7 working days, or you are not satisfied with the resolution, escalate to our Nodal Grievance Redressal Officer (details below) quoting your ticket number. Every complaint is resolved within a maximum of 30 days from the date it is first raised.
Level 3 — External escalation
For loan-related complaints, if your complaint is not resolved within 30 days, is rejected, or you are dissatisfied with the outcome, you may escalate to the Regulated Entity that granted your loan or to the Reserve Bank of India. See sections 6 and 7.
5. Nodal Grievance Redressal Officer
Arpit Narang
Nodal Grievance Redressal Officer
LUMETRONIX BLUETECH PRIVATE LIMITED
Email: arpit.narang@wingzman.com
Phone: +91 90535 83590
Address: Plot 23, Sector 18, Maruti Industrial Development Area, Gurugram, Haryana 122015
Working hours: Monday to Friday, 10:00–18:00 IST (excluding public holidays)
6. Loan-related complaints
Lumetronix Bluetech Private Limited is a Lending Service Provider and not a lender. Where your complaint concerns a loan, it may also be raised directly with the Regulated Entity that granted it. Details of our lending partners and their grievance contacts are on our Lending Partners page.
7. Escalating to the Reserve Bank of India
If a loan-related complaint is not resolved within 30 days, is rejected, or you are dissatisfied with the outcome, you may escalate it to the Reserve Bank of India:
- •RBI Complaint Management System — cms.rbi.org.in
- •RBI Sachet Portal — sachet.rbi.org.in
- •Toll-free — 14448
- •By post — Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017
8. Response timelines at a glance
| Stage | Acknowledgement | Resolution |
|---|---|---|
| Level 1 — Support | 48 hours | 7 working days |
| Level 2 — Nodal Grievance Redressal Officer | 3 working days | Within 30 days of the complaint being first raised |
| Level 3 — RBI (loan-related only) | As per RBI process | As per RBI process |
9. Complaints we cannot act on
We may be unable to progress complaints that are anonymous, that do not contain enough information to identify the product or service concerned, that are the subject of ongoing legal proceedings, or that are abusive or repetitive after a final response has been issued. We will tell you if this is the case and explain why.