Delete Your Account

Rejoining later means starting fresh. If you register again after deletion, you begin as a brand-new user. Your old history cannot be restored or linked to the new account, and any standing you had built — repayment record, service history, loyalty of any kind — does not carry over.

Send us an email from any address, using the exact subject line “Delete my account”. The button below opens an email with the subject line and required details already filled in.

You must include your registered mobile number — the number your Wingzman app account is registered under. Without it we cannot identify your account and cannot process the request. Please also include:

• •Your full name, as registered on the Wingzman app
• •Your registered mobile number (required)
• •Your city

We will call or message you on that registered mobile number to confirm the request is genuinely yours before anything is deleted. This verification step exists to stop someone else deleting your account.

• •Acknowledgement — within 3 working days. We confirm by email that we have received your request.
• •Verification — within 7 working days. We contact you on your registered mobile number to confirm the request, and tell you if anything in section 4 is blocking it.
• •Deletion begins — within 7 working days of successful verification. Your account is deactivated at this point and the 30-day recovery window starts.
• •Permanent deletion — 30 days later. Everything outside the retained records in section 5 is irreversibly destroyed. The whole process completes within 30 days of a verified request, plus the recovery window.

We cannot delete an account while any of the following is open. If one applies, we will tell you at the verification stage, and you can confirm the deletion again once it is resolved.

• •An active loan or outstanding balance. The loan must be fully repaid and closed first. Deleting your Wingzman account does not cancel, reduce or extinguish a loan — your repayment obligation runs to the lender, not to us.
• •An active battery lease. The lease must be ended and the battery returned and inspected before the account can be closed.
• •A pending order or undelivered purchase. Either complete it or cancel it under our Refund & Cancellation Policy.
• •An unrefunded security deposit. The deposit must be settled and returned to you first.
• •An open complaint or warranty claim. These need to be resolved and closed, or withdrawn by you in writing.
• •An active service subscription. Any running service plan must be cancelled or allowed to lapse.

Wingzman is a lending service provider, not a lender. Where a Regulated Entity has granted you a loan, that lender holds its own copy of your data and has its own retention obligations. Deleting your Wingzman account does not delete data held by the lender — that request must be made to them directly, using the details on our lending partners page.

Some records cannot be deleted on request, because Indian law, our regulated lending partners, or the need to prevent fraud and defend legal claims require us to retain them. These are held securely, are not used for marketing or any other new purpose, and are destroyed at the end of the periods below.

These periods are the same as those published in our Privacy Policy.

When the 30-day recovery window closes, the following is irreversibly destroyed. Our destruction method is cryptographic erasure of the storage keys followed by overwrite.

• •Your app account and login credentials — you will no longer be able to sign in
• •Your profile and contact details: name, mobile number, email address and address
• •Chat and support conversation history
• •Battery usage, charging and health telemetry linked to you as an individual
• •Device and technical data, including device identifiers and app usage data
• •Marketing preferences and consents for optional purposes
• •Documents you uploaded that are not part of a record we are required to retain

Records listed in section 5 are deleted separately, as each one reaches the end of its retention period. After that point, nothing identifying you remains. Any data we continue to use for engineering or safety analysis is aggregated or de-identified and cannot be traced back to you.

To request deletion, to recover an account within the 30-day window, or to ask anything about this process:

You may not need to delete. You can also ask us for a copy of your data, correct information that is wrong, or withdraw consent for optional processing without closing your account — see section 9 of our Privacy Policy.

If you are unhappy with how your request is handled, escalate it through our Grievance Redressal process, and thereafter to the Data Protection Board of India.